Heaton Eye Associates

Job Summary:

The Revenue Cycle Coordinator provides leadership support across referral compliance, co-management, and Revenue Cycle functions. This role ensures accurate billing, coding, documentation, provider communication, recall management, insurance verification, authorizations, charge entry, payment posting, denials, accounts receivable, reporting, and regulatory compliance. The Coordinator leads training and staff development, monitors quality and performance, standardizes workflows, reconciles cases and documentation, supports internal and external partners, and works with Revenue Cycle and business development leadership to improve operational performance and referral growth.

About the Practice:

The physicians of Heaton Eye Associates have been serving East Texas’ vision needs for over 40 years. We offer state-of-the-art technology with special services ranging from primary eye care to world-class laser surgery. Our physicians were the first to offer LASIK laser vision correction in East Texas and have performed tens of thousands of procedures since its inception. Heaton Eye offers a wide range of premium lenses including Symfony Extended Depth of Focus lenses, PanOptix® lenses, and Vivity® lenses to offer freedom from glasses and contacts after cataract surgery. Our surgeons were the first in East Texas to offer the RxSight Light Adjustable Lens, the only lens implant that allows patients to preview and adjust their vision after cataract surgery. We are the first and only practice in the area offering EVO ICL, another exciting option offering patients freedom from contacts and glasses. Additionally, we have the only fellowship-trained Pediatric Specialist as well as the only Oculoplastic Surgeon offering cosmetic, medical, and reconstructive surgery as well as state-of-the-art aesthetic services in the area. The extensive care and energy Heaton Eye Associates puts into maintaining our leadership position on information and technology in the rapidly evolving science of ophthalmology reflects our commitment to our patients.

Experience:

Minimum five years of Revenue Cycle experience, including medical billing, coding, authorizations, denials, accounts receivable, reporting, and referral or co-management processes; minimum two years in a leadership, lead, training, or supervisory role.

Certification/Licensure:

CPB, OCS, or COA preferred but not required 

Education:

Bachelor's degree required in Healthcare Administration, Business Administration, Finance, Management, Accounting, or a related field.

Job Duties Include:  

• Coordinate onboarding, training, cross-training, training materials, and competency assessments for Revenue Cycle and referral compliance staff
• Maintain and distribute KPI, productivity, quality, denial, accounts receivable, financial, referral, and co-management reports; analyze and communicate trends
• Ensure accurate, compliant billing, coding, authorizations, documentation, payment posting, denials management, and reimbursement for referral and co-management services
• Audit workflows, cases, forms, consents, and documentation for accuracy, compliance, and efficiency; coordinate timely corrective action
• Serve as a subject matter expert and escalation resource across Revenue Cycle, referral, and co-management functions; support Team Leads and provider communications 
• Identify workflow and process improvement opportunities and assist leadership with implementation, departmental projects, and strategic initiatives 
• Support referral growth and customer service by educating referring providers, OD network partners, support staff, and mutual patients.
• *Attendance/Punctuality and Reliability 
• *Fulfillment of Core Values
• *All other duties as assigned

Qualifications:  

• Advanced Excel, database management, reporting, and analytics proficiency
• Advanced knowledge of medical billing, coding, EHR systems, authorizations, denials, and accounts receivable
• Training, presentation, mentoring, leadership, and process-improvement skills
• Exceptional written and verbal communication with the ability to explain complex information clearly
• Ability to manage multiple priorities, meet deadlines, and deliver accurate results

Performance Standards/Responsibilities: 

• Accurate, consistent, and compliant referral, co-management, billing, coding, and Revenue Cycle workflows
• Timely, reliable KPI, productivity, quality, denial, accounts receivable, financial, and referral reporting
• Documented staff onboarding, cross-training, competency development, and workflow standardization
• Effective issue resolution, regulatory compliance, process improvement, customer service, and referral growth support

Benefits:  

• Affordable Health and Dental 
• Vision Care
• Life Insurance 
• PTO
• 401K

JOB CODE: 208